AI voice agents are changing phone support by improving how quickly they...

https://blast-wiki.win/index.php/What_Is_Barge-In_on_an_AI_Call_Center_Agent_and_Why_Does_It_Matter%3F

AI voice agents are changing phone support by improving how quickly they respond, known as end-to-end latency, and by allowing customers to speak over the system using barge-in. These features help calls feel more natural and efficient