By 2026, AI customer service automation won’t just chase full resolutions;...

https://orcid.org/0009-0003-5506-2938

By 2026, AI customer service automation won’t just chase full resolutions; it’ll focus more on assisting agents. Real-world teams are hitting 70% task handling in a week, cutting costs from $3-$6 down to around $0.50 per interaction