Mobile voice agents replace keypad IVR and scripted chatbots with spoken help....

https://milosinterestingcolumns.huicopper.com/what-response-speed-feels-natural-for-an-ai-voice-agent

Mobile voice agents replace keypad IVR and scripted chatbots with spoken help. Customers describe problems, get routine answers and reach a person for complex cases. Gartner forecasts conversational AI will cut contact-center labor costs by $80B in 2026.